Cluster Director of Talent & Culture
- Singapore
- Permanent
- Full-time
- Act as a trusted thought partner to Cluster General Managers and Hotel Executive Committees.
- Develop and drive cluster-wide T&C strategies that support operational goals and elevate both guest and team experiences.
- Champion organisational design, workforce planning, and change management initiatives.
- Lead talent attraction strategies with a strong focus on employer branding, market mapping, and proactive talent pipelining.
- Oversee workforce planning processes to meet current and future business demands.
- Embed diversity and inclusion into recruitment frameworks to support a dynamic and equitable workforce.
- Design and execute accelerated leadership development and learning programs tailored to key talent segments.
- Build succession plans and capability development pathways aligned with property goals and brand standards.
- Foster a culture of feedback, coaching, and continuous development.
- Create an authentic, purpose-driven culture that resonates with both global brand identity and local heritage.
- Lead culture audits, implement engagement action plans, and advise on cross-cultural team dynamics.
- Serve as an advocate of psychological safety, workplace well-being, and team empowerment.
- Ensure consistent interpretation and application of labour laws, hotel policies, and brand values.
- Maintain credibility and trust across all levels of the organisation through sound judgment and ethical leadership.
- Partner with legal and compliance functions to mitigate risk and manage workplace investigations with transparency and integrity.
- Streamline T&C operations through digital tools, shared services, and performance metrics.
- Own T&C reporting, dashboards, and KPI tracking to inform data-driven decision-making.
- Lead the budgeting process for T&C functions including compensation, benefits, and training.
- Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / talent & culture team immediately.
- Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
- Perform any other duties and responsibilities that may be assigned.
- Bachelor's degree in Human Resources, Business, or equivalent
- Minimum 10 years of relevant experience in a senior managerial appointment in the hospitality industry
- Deep understanding of the hospitality sector, ideally within luxury, lifestyle, or branded portfolios
- Strong business acumen, critical thinking and strategic decision-making skills
- Strong human relations and influencing skills
- Strong communications (verbal and written), planning and coordination skills
- Ability to work independently and take initiative
- Strong time management skills
- Effective change management skills
- Eye for detail and highly meticulous