Operations Performance Analyst
Delivery Hero
- Singapore
- Permanent
- Part-time
- Identify and solve problems by analysing and deriving insights from large and complex sets of data
- Conduct test and experiments to validate hypotheses and to measure effectiveness of proposed improvements
- Build reports and dashboards to track performance KPIs, improve warehouse performance and compliance, while taking customer experience to the next level
- Work with both internal and external partners to optimize overall operation through process development
- Responsible for the analysis of business problems to identify the root causes and recommend corrective actions
- Conduct root-cause analysis to spot existing problems in our warehouse operations and present it in a visual way
- Identify the most impactful ways to use data and analytics to drive insights, make decision making and improve our warehouse performance
- Responsible for providing optimal business solutions to achieve operational and financial goals
- Ensuring all stakeholders within the team and business have access to relevant reporting in clear dashboards using a variety of tools
- Presenting analytical findings to senior stakeholders
- Be the point of contact between operations and BI to organise and streamline requests
- Applying your expertise to design and implement new metrics across the business
- Perform deep-dive analysis on our picker performance to solve critical business problems and improve our processes
- Bachelor's Degree in Science/Technology/Engineering/Mathematics or any other relevant field of studies
- Minimum 1-3 years of working experience in operations, logistics or related industry
- Experience in data mining/analysis/reporting and enjoys working with large and complex sets of data
- Proactive and could lead projects independently
- Willing to question the status quo when needed
- Structured and target-oriented when working on projects and analysis
- Team player and could fit into the company culture
- Possess a strong problem-solving skills
- Experienced with Microsoft Excel and SQL
- Knowledge of Google data studio, Google Colab and Tableau is a plus
- Applicants with minimal work experience but outstanding academic or co-curricular record are welcome to apply
foodpanda is part of the Delivery Hero Group, the world's leading local delivery platform operating in 70+ countries worldwideWhat's in it for you
- A dynamic and challenging working environment with a steep learning curve
- Responsibility from day one in the leading food delivery company in the world
- The opportunity to be part of a happy, high functioning and smart team
- Periodic fun, engaging company events & team activities
- A company committed to developing you personally and professionally.
- A vibrant and international team with diverse backgrounds from all over the world
- A culture that empowers you to take full ownership of your work and career