Assistant Manager (Operations)

• Assist the Operations Manager in managing and coordinating the day-to-day activities of the warehouse operations.

• Lead the team to achieve the department's KPI goals.

• Prepare, maintain, and update documentation of processes to meet accounts requirement and changes in customer requirements.

• To ensure work processes are in compliance with documented procedures and proper housekeeping of the warehouse.

• Ensure timely processing of all inbound and outbound activities.

• Ensures the highest degree of efficiency is maintained at all times.

• Supervises and monitors the performance of employees to ensure standard practices and proper care of using the equipment, materials and supplies in the warehouse.

• Supervise the distribution flow, and the transportation activities within the company’s managed warehouse.

• Provide on-the-job training to warehouse staff.

• Perform inventory reconciliation on stock discrepancy.

• Ensure timely updating of WMS on stocks return and follow-up system updates of closeout items.

• Manage inventory accuracy via planned cycle count, monthly inventory reconciliation, inventory analysis and related reports.

• Highlight to Operations Manager for any irregularity in the warehouse.

• Ensure warehouse operations safety and security.

• Assist the Operations Manager in implementation of work improvement projects.

• Communicates with customer on operations and service issues.

• Maintain complete visibility of all current and cargo movements.

• Participate in customer meetings and manage transportation service providers.

• Evaluate service levels, review processes and procedures, identify areas for improvement, and establish and execute action plans.

• Provide training, coaching, and support to assigned personnel to enable them to effectively perform their jobs.

• Monitor and track all warehouse, transportation and administrative costs associated with their assigned responsibilities.

• This position requires 6 years working experience with minimum 5 years of relevant experience in warehouse operations with at least 3 years in supervisory position.

• Diploma or above in Logistics Management or equivalent

• Strong organizational and time management skills

• Excellent knowledge in Warehouse Management System (WMS) and able to generate and analyze inventory reports

• Good understanding of Customer requirements for business account

• Proficient in MS Word, Excel, PowerPoint, Outlook etc

• Good leadership skills

• Able to use systematic approach in decision-making.

• Exhibit good judgment and understanding of issues

• Good working knowledge of the following operations areas – distribution, manufacturing,

• inventory planning, network analysis, materials management.

• Good Interpersonal skills

• Good Communication skills

• Proven transportation /logistics / supply chain management knowledge

• Good customer relationship management skills

• Good written and oral communications skills

• Proven experience in Warehouse operations

Flintex Consulting