Regional Digital Product Manager - Wealth Platform, Consumer Banking Group
- Singapore
- Permanent
- Full-time
- Regional Strategy: Support the planning and execution of the future strategy of digital wealth and investment product execution for DBS regionally and delivery of business outcomes
- Franchise growth: Play a key role in defining and delivering wealth and investment journeys as we deliver effective digital capabilities/solutions that are valuable (our customers choose to buy or use), viable (the solution works within the many constraints of the business), usable (the user can figure out how to use) and feasible (our engineers have the skills and technology to implement)
- End to end customer journey: Take a journey led end to end ownership across RM and client facing touchpoints to ensure quality service delivery and intuitive customer experience. Embedding voice of customer in all Singapore and regional initiatives. Creating meaningful engagements for RMs and clients by driving consensus with multiple functional teams from controls, technology, country and regional to establish win-win for clients and bank.
- Customer Experience: Develop best in class digital journeys in collaboration with UX design team applying design thinking and a deep knowledge of our users and customers, and the data about how our customers engage with bank.
- Identify attractive business opportunities by learning clients’ needs and the Bank’s product offerings.
- Regularly scan the regional market for new digital innovation opportunities for wealth clients.
- Communicate clearly and constantly with the team, focusing on improving the employee experience.
- Execute regional digital forums to deliver digital initiative business outcomes.
- Monitor and analyze ‘voice of clients’ to identify friction points and jobs to be done.
- Drive internal adoption of digital capabilities among front office staff.
- Initiate pulse checks of customer feedback to uncover digital friction points and “jobs to be done”.
- Conceptualize roadmap initiatives and end-to-end delivery of digital capabilities by focusing on customer “jobs to be done”, customer feedback, industry trends, internal feedback, and the competitive landscape.
- Coordinate different workstreams amongst various teams to ensure timely and efficient delivery of solutions.
- Collaborate with technology, design team, product owners, and other bank functions to deliver planned initiatives and capabilities.
- Demonstrate the bank’s brand and PRIDE! values, learn best practices and assist in cross-border collaboration and coordination where required.
- Highly adaptable, self-starter, ability to deal with ambiguity, thrives in fast-moving and high-growth environments, bias towards action.
- Experience in designing and delivering excellent customer journeys and digital features.
- Adept at storytelling with data and use of data to drive outcomes.
- Experience in working cross-functionally and across regions and functions.
- Strong communication skills, ability to speak tech and business when needed.
- Familiarity with banking, financial services, payments, and platform businesses.
- Comfortable with Data, Design Thinking, IT development and delivery.
- Skilled in data analysis and translating it into business insights.
- Strong project management skills and Proficient at developing and delivery of effective presentations.