Senior Manager, Professional Services Project/Program Management
Palo Alto Networks
- Singapore
- Permanent
- Full-time
- Team management of more than 10 direct reports
- Part of the regional leadership team and responsible for APAC's portfolio of projects
- Resourcing forecasting and Onboarding activities to meet demands
- Project assignment and quality control
- First-line support and escalation management for PS projects
- Help with the team goals, for example actively working to reduce the backlog, increase CSAT responses and overall quality, Revenue recognition and forecasting
- Determine project partners and team structure/organization partners will include technical and business resources
- In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables
- Work with internal stakeholders like Sales, Customer Success and Support teams to ensure a successful outcome on projects
- Ensure quality control on the right usage of project management tool
- Performance evaluation and continuous growth of your team members
- Staffing, coaching and upskilling your direct reports according to their career plans and ambitions
- Drive high billable utilization of the team and having full control of the productivity of team members
- Championing Business Like Disciplined Execution in every day project management activities
- BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required
- Masters in management discipline is a plus
- Related work experience leading a high performing team delivering complex projects and programs desired
- Analyze project profitability, revenue, margins, bill rates, and utilization
- Strong proficiency with project management software, such as Clarizen, Asana, Confluence, or JIRA
- Good presentation skills including written, oral, presentation
- Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization
- Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
- Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations
- Experience managing large scale (Global) deployments with multiple projects, teams and resources
- Project Management Institute PMP(r) certification or equivalent a plus
- Experience with Google's G Suite (Drive, Docs, Sheets, and Slides) is a plus