Lead - Account Manager

Freshworks

Singapore
Permanent
Full-time

18 days ago
Apply easily

Company DescriptionAbout FreshworksFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.Job DescriptionWe are looking for an experienced and strategic Enterprise Account Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. They should have a consultative sales approach, a successful track record growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers.The candidate should be a self-starter with a “GROWTH MINDSET” who has a willingness to learn and adapt in any situation. She / He should be prepared to develop and execute against an account plan and consistently deliver on revenue targets and have a strong can-do attitude in an agile environment. The ideal candidate will possess both sales and technical expertise along with engagement skills from a CXO level to technical and operations staff. The Account Manager will be an exceptionally strong analytical thinker who thrives in fast paced dynamic environments with good communication and presentation skills.Responsibilities:

You’ll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers
Drive expansion through upsell and cross-sell to meet or exceed revenue targets
Demonstrating / selling value to key stakeholders within the accounts
Build a plan to maximize revenue and customer satisfaction within your accounts
Create & articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely AMs, Customer Success, Implementations, Billing, Support, deals teams etc.
Close large, complex deals involving multiple executive level stakeholders
Collaborate with and lead a larger cross functional team to the closure of large complex deals
Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling
Exceeding activity, pipeline and revenue goals on a quarterly basis
Build strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipeline
Analyze sales/metrics data from your accounts to help evolve your strategy
Assist customers in identifying industry relevant use cases and educate customers to make a strong business impact
Develop long-term strategic relationships with key accounts
Ensuring satisfaction within your accounts

Qualifications

Experience selling to VP or C level executives in companies
7+ years of overall experience in sales. 4+ years of SAAS sales experience/solution based selling experience
Experience in driving expanded usage in existing customers
Track record of success selling into Mid Market and Enterprise companies
Experience managing and closing complex sales-cycles using solution selling techniques
Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills.
Proven track record of consistent account growth and quota achievement
Thorough understanding/experience in related technology in the CRM/EX/CX space
Willingness to travel to customer sites as directed by sales management
Skilled in virtual presentations, online web demos, remote sales processes
Strong interpersonal skills, ability to convey and relate ideas to others
Vibrant and energetic attitude, willingness to perform and get things done
Bachelor’s Degree/Master’s degree preferred

Additional InformationAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks