ED, Global Head of Funds Products, FSS

• Fund administration and accounting services
• Transfer Agency and Performance Measurement services
• Middle Office services
• Trustee & Fiduciary services
• In essence, the suite of products for Investor/Insurance excluding custody functions will be under the remit of this individual.

• Work collaboratively with members of the FSS, Financial Markets (FM), and Client Coverage (CC) to ensure cross-product, cross-business opportunities are realised
• Work collaboratively with support functions (operations, technology, etc) ensuring products and solutions are developed and delivered as per plan and are pervasive
• Create visibility for FSS through participation in conferences and industry events

• Owns the development and execution of the fund and fiduciary strategy for FSS, focusing on investor/insurance client base
• Ensures the fund and fiduciary products and solutions can be delivered in an efficient, scalable, and sustainable business an operating model
• Reviews, assesses, and resets location strategy as new countries and markets become available / viable.
• Reviews, assesses, and sunsets products where relevant and applicable against FSS strategy and commercial metrics
• Awareness of market trends, regulatory changes, digital and data innovation developments, and capitalizing on these where applicable in alignment with FSS strategy
• Thoughts-leadership on digitization and use of DLT in our product solutions
• Functions as a key contributor to the development of the strategy for the FSS business globally
• Works across CCIB and the Bank to ensure strategies for related products are aligned

• Accountable for end-to-end client proposition ensuring (i) alignment to strategy, and target operating model, and (ii) commercially viable for both clients and the Bank
• Improves on product commercial metrics including productivity metrics, ensuring improvements to overall products CIR/RoTE
• Partners with FM Operations and Technology to (i) transform, design and implement scalable, automated, and commercially viable operating model for the business, capable of adaptation to satisfy changing business and regulatory requirements; (ii) remediate identified areas
• Ensure singular lens to products, operations and technology agenda pertaining to fund and fiduciary strategy, and drives prioritization in accordance
• Periodically reviews products to ensure profitability requirements and expectations continue to be met.
• Co-ordinates global product activity to minimise overlap and maximise sharing and re-use of solutions an ensuring pervasiveness of products across regions/countries
• Manages relationships with functions such as Risk, Credit, Compliance, Legal, Finance as they impact the evolution of the FSS product suite
• Support sales in identifying opportunities and executing sales plan for Investor/Insurance segment

• Manages the team, including setting objectives and performance review. Ensures consistency and alignment with both group product and regional business objectives.
• Provides strong leadership to the Product and wider team leads through example and builds appropriate culture and values.
• Employs, engages, and retains high quality people, with succession planning for critical roles
• Ensures the provision of ongoing training and development of people; ensures that holders of all critical functions are suitably skilled and qualified for their roles with effective supervision in place to mitigate risks, proactively provides coaching to the team, creating an environment that fosters learning and drives a high-performance team ethos.

• Takes responsibility for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them.
• Ensures all regulatory and compliance initiatives surrounding the product are identified, socialised and closed out in a timely and efficient fashion.
• Oversees consistent treatment and management of risks for fund and fiduciary products

• Accountable for maintaining appropriate balance between standardised product offering and granting exceptions to key clients on a commercial basis.
• Assesses the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, recommend changes in these areas.
• Consults with local heads of FSS / FM / FM Ops and other relevant parties before granting significant concessions to the standard product model.
• Maintains all appropriate products and governance documentation and approvals.
• Ensures compliance of the product suite with all regulatory and internal control requirements.
• Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Delivers ‘effective governance’; capability to challenge fellow executives effectively; willingness to work with regulators in an open and cooperative manner.
• Is aware of business strategy and governance parameters and works within them or seeks formal dispensation prior to entering client discussions in exceptional cases.
• Ensures the sales process, commercials, and necessary governance are in place to govern the roll-out of the product.

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

• Embed Here for good and Group’s brand and values,Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

• Experience in the financial services sector with good understanding of fund services products and operations, and middle office services.
• 15 + years of experience as a Practitioner in the fund services industry with in-depth experience in Asset Management, Fund Administrator or Custodian.
• Demonstrate strong knowledge of the securities market especially for Asia and Africa/Middle East markets
• Deep local market knowledge & client buying behaviours
• Experience developing and executing product strategies
• Strong experience in leading both transformational and incremental change
• Degree in Accountancy or CPA preferred
• Market profile and credibility with clients
• Strong background of people focused leadership with excellent engagement and retention results
• A people manager with experience with managing diverse / multi-discipline teams in-country
• Excellent communicator and presenter
• Results oriented, transformational mindset, energetic and dynamic
• Highly organised and an exceptional communicator, able to work effectively in a matrix organisation

• Planning: Tactical, Strategic
• Analytical Thinking
• Business Performance Management
• Industry Knowledge
• Marketing Strategy and Positioning
• Product Design and Development
• Securities Laws and Regulations

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Standard Chartered