Who are we?Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job SummaryApplies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.ResponsibilitiesQueue Management / ReportingReviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment timesEscalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requestsEnsures adherence to commit times within standard operating proceduresMaintains detailed written records of all work activityUpdates local asset databases and other systemsInstallationsRack and stack semi-routine customer equipment ticketsSupports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment and cabinets; semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changesCross-ConnectSupports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing)Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connectsLearns to install 'across' connect circuits (switched, multiplexed, etc.), under supervisionTesting / TroubleshootingSupports semi-routine standard operating testing and standard operating installations of customer assetsSupports standard operating procedures of layer 1 cross-connect certification testingMay learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervisionStakeholder PartnershipSupports the operations and security personnel team for breaks or other activities, when necessarySupports standard operating procedural tasks provides back-up assistance to team members when necessaryCustomer ManagementSupports customer satisfaction with timely adherence to following semi-routine execution order requirementsDelivers a high level of service and an excellent customer experience when interfacing with customers.Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelinesSupports customers on-site by through access control and escorting servicesProjectsSupports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervisionSupports vendors on projectsSupports physical customer auditsTrainingCompletes all assigned training in a timely mannerMay provide support to new hiresQualificationsTypically requires a high school diploma and 1-2 years of equivalent work experienceEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
