Social Service Assistant

• Handle referrals from working partners, including screening documents and determining eligibility for assistance programs.
• Screen general inquiries from the public to assess eligibility for our services.
• Provide administrative support, such as printing assistance letters for clients, verify acknowledgement receipt signed by clients and maintaining accurate records.
• Assist other case workers as needed to ensure smooth operations and timely delivery of services.
• Coordinate activities related to our Charity Mission, including organizing events.
• Perform any other ad-hoc duties assigned by management to support the organisation's goals and objectives

• Meticulous and good administrative skills
• Strong communication and interpersonal skills, with the ability to interact effectively with clients from diverse backgrounds.
• Compassionate and empathetic attitude towards clients in need of assistance.
• Proficient in MS Office applications (eg. Excel, Word, PowerPoint, Outlook, Teams)
• Proficient in English and Chinese (Speaking and Writing), in order to be able to work with non-English speaking clients.
• A team player who is able to work independently in fast-paced working environment.
• Previous experience in a social service or administrative role is an advantage.

Tzu-Chi Foundation