Premium Services Executive
Marina Bay Sands
- Marina Bay, Singapore
- Permanent
- Full-time
- Acts as a point of contact for referrals from the senior leadership team, corporate VIPs, media personalities and wedding couples pre-arrival, during stay and post departure.
- Manages the pre-arrival correspondence with all VIPs via various mediums - email, phone call, whatsapp etc. and ensures that all room requests / purpose of visit are notated for follow-up the night prior to arrival / on day of arrival.
- Anticipate all guest (VIPs) needs, ensuring that all guests are at the forefront of every interaction, to provide an exceptional guest arrival and stay experience.
- Ensure that rooms are ready, prepared / inspected and amenities are placed in room, prior to guest arrival
- All guests are to be met at the Hotel curbside / Lobby, followed by a personalized in-suite check-in.
- Good product knowledge is essential to ensure that good / suitable recommendation is provided to all guests, in a sensitive and personalized manner.
- Responsible to extend departure calls to all guests on night before / morning of departure day, to extend a bill review ( in-room / on the phone ) and to see to their luggage / transfer arrangements before bidding a fond farewell to the guests.
- Should guest have a limousine transfer, Team Member is expected to wait for guest at the car, to bid farewell in person.
- Cashiering duties includes closing the guest account and ensuring that the invoice is sent to guests.
- Attend training sessions as and when scheduled
- Contribute to the improvement of the department
- Demonstrate a passion and enthusiasm for work through effective relationships with other Team Members/ Department by adopting a “can do” approach to tasks.
- Establish and maintain positive relations with colleagues, internal / external departments
- Practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA)
- Perform any other tasks as assigned by the Management.
- Adheres to Las Vegas Sands & Marina Bay Sands code of ethics and compliance related matters
- Minimum GCE 'N' or 'O' Levels
- Qualifications in Hospitality Management from a recognized institution is an added advantage
- Advanced understanding of front office operations
- Proficient in MS Word, Excel and Power point applications
- Proficient with OPERA and all relevant property management systems such as FCS, LIS
- A team player and takes initiative to assist other Team Members when required
- Continuously exhibits One MBS core values in all interactions with internal and external guest
- Able to handle fast paced, high volume work, while remaining highly detailed oriented
- Excellent guest relations and communication skills
- Fluent in English and any additional language is an advantage
- Have impeccable follow-through; and “Can Do” attitude and mindset
- Willing to perform shift work including night shift for operation needs
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