Senior Manager, Product Analytics

Delivery Hero

  • Singapore
  • Permanent
  • Full-time
  • 17 days ago
Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionWe are on the lookout for a Senior Manager, Product Analytics to join the our Product Analytics team on our journey to always deliver amazing experiences.The Product Analytics team is at the forefront of establishing and enabling a learning culture that is critical to a customer-obsessed product organisation. Our diverse team of data professionals is based in Singapore and Berlin, working closely with product managers, designers, engineers, and business stakeholders to directly influence product direction. We collaborate with a larger data team, including analytics engineers, data scientists, and business analysts, to share knowledge and expertise.The main responsibilities of the Product Analytics Team include:
  • Product OKRs & Metrics: Define what 'good' looks like by setting up a product metric framework and quarterly OKRs.
  • Tracking & QA: Define which user behaviours need to be tracked and work with engineers on the implementation and QA.
  • ETL & Reporting: Building data pipelines and self-service dashboards.
  • Experimentation: Enable a learning culture and iterative product development lifecycle through sound experimentation (AB tests)
  • Exploratory Analysis: Drawing insights from data to drive product strategy & roadmap by quantifying problem spaces and sizing feature impact
As the Senior Product Analytics Manager for the Growth Team, you will lead the analytics function that drives our most critical customer and order growth initiatives from the product side. You'll partner closely with cross-functional teams including product managers, engineers, designers and business to shape the strategy and product roadmap of our key growth levers-including incentives, loyalty programs, subscriptions, and acquisition channels. Your scope will span both the consumer-facing platform (APP and Web) and the internal tools leveraged by our marketing teams and strategic partners. Your insights will directly influence how we attract, engage, and retain users at scale.Your main responsibilities will include:
  • Team Leadership & Delivery Management: Manage team outcomes by setting up effective processes, actively prioritizing tasks, planning resources, reviewing deliverables, and resolving technical issues to ensure high-quality, timely output.
  • Strategic Partnership & Influence: Act as a thought partner to product leadership, co-shaping product and business strategy. Develop strong hypotheses to uncover deep insights and drive impactful business outcomes. Fostering a culture of experimentation, innovation, and continuous learning in your team and the wider organization.
  • Stakeholder Management & Communication: Collaborate directly with senior product and business stakeholders. Navigate competing priorities and drive alignment across product, business, and other functions. Help teams and senior executives make informed trade-offs in complex decision-making environments.
  • Data Strategy & Foundations: Contribute to product analytics foundation, collaborating with data foundation and engineering teams to improve instrumentation, experiment platform, data quality, and self-serve analytics capabilities.
  • Team Development & Coaching: Lead and grow a team of analysts and a junior manager by setting clear goals, providing coaching and feedback, and fostering both functional excellence and soft skills development to build a high-performing, motivated team.
Qualifications
  • Bachelor's or advanced degree in Statistics, Mathematics, Economics, Computer Science, Computer Engineering or an equivalent education.
  • 8+ years of experience in product analytics, data science, or a related field, with at least 3 years in a leadership or people management role.
  • Background in statistics, strong understanding of statistical test, causal inference, preferably hands on experience in designing and running A/B tests at scale
  • Deep expertise in SQL and strong proficiency with analytical tools (e.g., Python, R, dbt, Looker, Tableau, or similar).
  • Experience working with large scale user data (transactional, click stream etc.)
  • Proven ability to translate complex data insights into strategic business recommendations.
  • Excellent communication and stakeholder management skills, including experience influencing senior cross-functional leaders and presenting to executive audiences.
  • Proven track record of leading and developing high-performing analytics teams, including hiring, mentoring, and performance management.
  • Ability to thrive in a dynamic, fast-evolving, and cross functional environment, managing shifting business priorities, balancing strategic thinking with attention to execution.
Nice to have:
  • Experience in a growth-focused business model, preferably within consumer tech or platforms (e.g., marketplaces, delivery, fintech, or mobility).
  • Experience in strategy roles or projects within consulting, technology, retail, or related industries.
  • Experience with modern data warehousing (e.g., BigQuery, Snowflake, Redshift) and data governance best practices.
Additional InformationWhat we offer:
  • A dynamic and challenging work environment.
  • A company committed to developing you personally and professionally.
  • A great working atmosphere with regular company and team events.
  • A vibrant and international team committed to diversity and inclusion.
  • Responsibility from day one in a fast growing and global company.
  • Other benefits include free food, health and dental insurance, and learning and development opportunities!
foodpanda is operated by Delivery Hero Group (“DH Group”) - the world's leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017.In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 17 markets in both regions.

Delivery Hero