Technical Maintenance Manager
- Singapore
- Permanent
- Full-time
- Lead the diagnosis and resolution of complex technical issues, including equipment defects, breakdowns, and performance anomalies.
- Oversee and manage replacement and conversion works to ensure equipment is upgraded or restored to optimal condition.
- Collaborate with THD and product support teams to address recurring technical challenges and implement long-term solutions.
- Ensure timely and high-quality service delivery across all maintenance activities.
- Monitor equipment performance metrics and proactively address potential issues before they escalate.
- Implement preventive and corrective maintenance strategies to reduce breakdowns and entrapments.
- Serve as the primary technical point of contact for the client, ensuring clear communication and prompt resolution of concerns.
- Conduct regular audits and service reviews with the client to maintain transparency and trust.
- Provide technical consultation and recommendations to improve equipment performance and lifecycle.
- Lead, coach, and mentor a team of Maintenance Technicians to enhance their technical skills and service mindset.
- Conduct regular performance reviews, identify training needs, and facilitate continuous learning opportunities.
- Foster a culture of safety, accountability, and excellence within the team.
- Prepare and submit detailed breakdown and entrapment reports as required by the client, ensuring accuracy and timeliness.
- Maintain comprehensive records of service activities, technical interventions, and equipment history.
- Analyse service data to identify trends and opportunities for improvement.
- Strong technical knowledge of elevator and escalator systems.
- Proven leadership and team management capabilities.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal skills.
- Customer-focused mindset with a commitment to service excellence.
- Proficiency in using service management tools and reporting systems.
- Reduction in equipment downtime and entrapments.
- High client satisfaction and retention.
- Improved technician performance and engagement.
- Timely and accurate reporting and documentation.
- Proactive identification and resolution of technical issues.
- Career progression in opportunities within a global organization
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
- You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded