Moderation Quality Assurance Program Manager Graduate (TikTok Shop Governance & Experience) - 2026 Start (BS/MS)

TikTok

  • Singapore
  • Permanent
  • Full-time
  • 1 month ago
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. SEA and Japan Moderation Team is part of the GNE organization. SEA & Japan Moderation proactively reviews TikTok Shop Seller & Creator onboarding, products, videos and livestreams to ensure compliance with regulations and TikTok Shop policies. We partner with the Governance team to maintain an ecosystem for ecommerce. We are looking for a Moderation Quality Assurance (QA) Program Manager to analyse moderation quality performance, support the evaluation of the delivery quality of BPO sites, perform root cause analysis (RCA) for critical issues.We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.What makes our graduate track unique?
Our graduate track is designed to develop cross-functional talent with deep expertise in governance and experience, while also cultivating broad, cross-domain understanding.Within your first year, you'll rotate into carefully selected cross-functional teams, broadening your perspective, sharpening your problem-solving skills, and developing leadership skills to drive meaningful impact across the business. Each rotation's duration and pathway are thoughtfully designed to help you connect the dots across business areas, grow strategically, and build the versatility needed to thrive in a fast-evolving environment.You'll get to:
- Go deep and go broad - Develop cross-functional agility and understanding to adapt to evolving markets and accelerate your growth.
- Solve real problems with global impact - Contribute to projects that shape the experience for millions of users and sellers around the world.
- Build what doesn't exist yet - shape new systems, processes, and policies in a fast-scaling business.Responsibilities
- Support QA Program managers to build quality assessment processes and conduct quality assessment on the delivery quality of the global sellers, products and contents reviewed.
- Perform RCA and provide key actions to improve processes.
- Participate in the development of quality inspection standards and continuously optimize the process and platform.
- Analyse key trends and provide insights for improvement to moderation policy and work closely with operations teams.Qualifications:Minimum Qualifications
- Final year student (graduate in 2026) or recent graduates with less than 1 year of working experience, majoring in Business, Project Management or related fields with strong academic performance.
- Process Optimization: Strong ability in workflow design and optimization with rigorous logical thinking.
- Data Analysis: Proficient in Excel (formulas, pivot tables, etc.).
- Communication: Excellent coordination skills to effectively collaborate across teams.
- Adaptability: Fast learner who thrives in new technical challenges.
- Work Ethic: Highly responsible and able to work under pressure.Preferred Qualifications
- Self-motivated with a strong sense of initiative, problem-solving skills and able to thrive in an ambiguous working environment.
- Understanding of global E-Commerce trends is a strong plus.By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacyIf you have any questions, please reach out to us at apac-earlycareers@tiktok.com

TikTok