Corporate and Workplace Solutions, On-site Solutions – Hospitality, Associate, Singapore
- Singapore
- Permanent
- Full-time
- Workplace Experience: Encompasses end-to-end strategic real estate work from transactions to facilities. Departments include On-Site Solutions (inclusive of Facilities Management, Hospitality Operations, and Document Management), Events, Client & Corporate Production, Real Estate Strategy, Real Estate Development, and Capital Management.
- Office of Global Security: Manages and implements arrangements for the protection of the firm's personnel, physical security, fire safety and crisis management.
- Americas Key Regional Offices: Supports the firm in driving regional priorities and strategy in Dallas and Salt Lake City in partnership with local leadership.
- Chief Operating Officer (COO): Aligns division-wide functions to drive strategic cohesiveness, consistency and efficiency. Departments include CWS Management and CWS Engineering - which provides enabling engineering solutions supporting real estate and facilities management, on-site solutions, safety and security and CWS data and analytics.
- Managing a portfolio of services under Hospitality Operations, broadly covering reception, conferencing, food services and ground transportation
- Managing selection & oversight of the third-party vendors who perform our operational services, ensuring that all work is performed in accordance with contractual commitments and deliver the best-in-class experience.
- Ownership & control of a significant regional operating budget
- Active engagement with key stakeholder across the firm, to ensure our services are continuing to meet the evolving needs of the business.
- Supporting the provision & strategy of various technology tools, used across our operations.
- Ensuring operations meet the highest Health & Safety and food standards; adherence to audit protocols and risks are logged in the Vendor Risk Portal, and remediation plans are implemented in a timely manner
- Contribute to Real Estate projects, and drive Hospitality requirements supporting the design and operation of future amenity space
- Develop functional expertise across our portfolio of Hospitality Operations, in order to support business requirements, contribute to our service development strategy, and actively influence our commercial decision-making.
- Actively contribute to the commercial governance of our Hospitality businesses - including the identification & execution of expense efficiency opportunities.
- Bachelor's Degree
- Strong time management and the ability to multi-task
- Detail oriented and highly organized
- Excellent critical thinking and problem-solving skills
- Minimum 5 years' experience as an operational manager with front of house experience; 5-star hotel is a plus
- Strong vendor management and client engagement skills
- Strong communication and interpersonal skills
- Innovative mindset that is acutely focused on improving the workplace experience
- Fluency in English and other Asian language is a plus