Manager, Warehouse Operations
- Singapore
- Permanent
- Full-time
- To ensure delivery of SLA's with customers in a fast growing sector, including managing/ implementing operations for existing and new customers in accordance with the DSC standards.
- Accountable for own unit profit & loss with high impact to the stakeholder financial budget set
- Reviews monthly operational performance with site customers and provide solution to drive for operational excellence
- Negotiate with Suppliers/ Vendors / Contractors for the Contractual rates and services & products
- Build a strong win-win customer relationship so as to ensure customer retention and development solution to growth existing business
- Frequently review, align and keep Superior updated information on operational issues and performances indices such as customer profile, Space Management, Resources management , Operating procedures and P&L status.
- Manage the planning process to ensure all daily operation activities are executed and meet according to the customer service levels
- Conduct monthly staff meeting to ensure operational performance and issued are resolved
- Actively promote the exchange and adoption of Best Practices within the country to leverage collective learning and to improve consistency and productivity
- Continually review and improve business processes to improve productivity and add value to DHL services
- Manage the effective implementation and use of the appropriate technology in all sections of the service chain, to enhance service and improve productivity
- Analyse and produce realistic monthly P & L reporting
- Develop a high performance service culture within the functional team.
- Plan, organise and direct an efficient and effective operation team
- Actively participate in team developmental plan, career advancement and training(s) as set out by HR
- Degree in Logistics / Supply Chain Management preferred.
- Minimum 5-7 years’ experience in Operations Management, overseeing and controlling multiple functions
- Experience in reading and managing Profit and Loss statement would be advantageous.
- Must be highly motivated and able to supervise headcount of more than 90 and manage relationships with all levels of staff and customers
- Have excellent verbal, written and presentation skills