Internship: Global Consumer Financial Services, Service Channels & Transformation, Service Transformation - Service Communications & Awards [Jan to May 2026]

OCBC Bank

  • Singapore
  • Training
  • Full-time
  • 16 days ago
WHO WE ARE:As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.Why JoinBe at the forefront of shaping exceptional customer experiences at OCBC. As a Service Transformation – Service Communications & Awards Intern within Global Consumer Financial Services, you’ll play a vital role in driving our customer-centricity program and identifying opportunities to improve how we serve our clients across all channels.How you succeedTo thrive in this role, you’ll need a passion for understanding customer needs and a proactive approach to identifying improvements. You’ll excel at collaborating with various teams, communicating your ideas effectively, and taking ownership of projects from start to finish. A resourceful and independent mindset is key.What you doYou'll be directly involved in:
  • Supporting the development and implementation of our customer-centricity program.
  • Identifying process improvement opportunities across our service channels.
  • Contributing to the implementation of changes to enhance the customer experience.
  • Assisting with the preparation of presentations and communications related to service transformation initiatives.
  • Analyzing data and gathering feedback to support program evaluation.
Who you work withGlobal Consumer Financial Services (GCFS) is all about helping consumers get what they want from life. It’s a broad ambition. So, the team offer an equally wide range of services. From branch to premier banking and everything in-between. That’s a lot to get your teeth into and many career paths to follow. And you’ll be doing it all while learning from the best in an award-winning environment.Who you are
  • Currently pursuing an undergraduate or postgraduate degree.
  • Proficient in Microsoft Office Suite (Excel, PowerPoint).
  • Possesses effective presentation and communication skills with the ability to handle objectives constructively.
  • Independent and resourceful, with a proactive approach to problem-solving.
  • Passionate about customer experience and continuous improvement.
Learning ObjectivesThis internship will provide you with:
  • A comprehensive understanding of customer-centricity principles and service transformation methodologies.
  • Experience in process improvement and change management.
  • Skills in data analysis, presentation development, and communication.
  • Exposure to cross-functional collaboration and stakeholder engagement.
  • Insights into the evolving landscape of customer service in the financial industry.
What we offer:Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

OCBC Bank