Senior / UX Designer (Smart City Technology Division)
Singapore
Permanent
Full-time
2 days ago
[What the role is] GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!Learn more about GovTech at tech.gov.sg.[What you will be working on]You will be part of a dynamic team working on user experience design for internal officer workflow systems that power Singapore's transport infrastructure operations. In this role, the Senior UX Designer or UX Designer is expected to undertake the following areas of work:(i) User Research and Workflow AnalysisConduct comprehensive user research with government officers across different departments and agencies to understand workflow requirements and pain pointsDevelop comprehensive user journeys and task flows for multi-step approval processes, incident management workflows, and regulatory compliance systemsCreate detailed user personas, journey maps, and service blueprints for officer workflowsMap existing workflows and identify opportunities for automation and efficiency improvements(ii) Interface Design and User ExperienceDesign intuitive and efficient user interfaces for internal workflow systems used by government officers for operational processes, regulatory compliance, and service deliveryCreate user-centered designs that streamline complex administrative tasks and improve officer productivityDesign sophisticated visualization dashboards and interfaces for real-time monitoring, performance metrics, and operational intelligence systemsCreate user experiences that account for the safety-critical nature of transport operations and real-time system constraints(iii) Design Systems and StandardsDevelop and maintain design systems and reusable UI component libraries for consistency across government platformsEnsure all designs meet accessibility standards (WCAG) and government digital service standardsCreate wireframes, mockups, and interactive prototypes using modern design toolsProvide detailed design specifications, style guides, and assets for development teams(iv) Technical CollaborationWork closely with development teams to ensure design feasibility and implementation qualityParticipate in Agile ceremonies including sprint planning, retrospectives, and daily standupsConduct design reviews and provide guidance throughout the development lifecycleCollaborate with solution architects and engineers to integrate UI/UX solutions with backend systems(v) Innovation and Emerging TechnologiesExplore integration of AI/ML capabilities to enhance user experience and automate routine tasksResearch and propose innovative UI/UX solutions leveraging IoT data and smart city technologiesStay updated on emerging trends in government digital services and public sector technologyAdvocate for user-centered design practices across government digital transformation initiativesAdditional Information:The objective is to enhance and modernize internal workflow systems used by government officers managing Singapore's transport infrastructure, particularly in traffic, regulation, and operational domains. The team aims to deliver safe, efficient, real-time systems that increase officer productivity and streamline complex administrative procedures through digital transformation.Designers are expected to simplify complex workflows such as multi-step approvals, incident management, and regulatory compliance in safety-critical, real-time environments. They must create intuitive, user-centred interfaces that reduce friction, improve usability, and support effective decision-making for transport officers.[What we are looking for]Bachelor’s or Master’s Degree in Computer Science, Engineering, or related technical field with minimum 5 years of relevant experience in UI/UX design and solutionStrong expertise in intelligent transport systems, traffic management, user design and user journey methodology or related domains with proven track record of delivering complex technical solutionsFamiliarity with machine learning, AI, and IoT technologies as applied to transport and smart city solutionsGood communication and interpersonal skills, and strong team players.GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.Learn more about life inside GovTech at go.gov.sg/GovTechCareers