Senior Service Engineer (Up to 2 weeks standby per month)

Central Region, Singapore
Permanent
Full-time

2 days ago

Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Beckman Coulter Diagnostics, one of 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.Learn about the which makes everything possible.As a Senior Service Engineer, you will not only resolve technical challenges but also act as a trusted advisor to key accounts, ensuring seamless service delivery and long-term customer success. This role combines deep technical expertise with strategic account management to drive revenue growth, cost efficiency, and innovation across SEA.This position reports to the Customer Support Manager, SEA and is part of the customer support team located in Singapore will be remote.In this role, you will have the opportunity to:

Diagnosing and resolving high-complexity technical issues escalated from distributors or customers, leveraging data-driven insights and creative troubleshooting.
Develop and document best practices for recurring problems, reducing resolution time and improving service quality. Serve as the Primary Engineer for strategic accounts, building relationships with key stakeholders to understand their needs and pain points.
Lead cross-functional projects to redesign service workflows (e.g., remote diagnostics, spare parts logistics) that reduce costs and improve turnaround time.
Propose and test new service offerings (e.g., training programs, extended warranties) to enhance customer value.

The essential requirements of the job include:

Education – Degree or equivalent in Engineering
Experience – 8+ years in field service, with at least 3 years in a customer-facing technical advisory role
Required Skill – Proven ability to resolve multi-faceted technical issues under pressure. Respond to routine enquiries, prioritize service calls and tasks, escalate service calls and provide appropriate responses and advice to customers when handling enquiries. Fluent in English.

Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role

Good have a valid driver’s license with an acceptable driving record

It would be a plus if you also possess previous experience in:

Experience in designing training programs or technical documentation to uplift team capabilities.
Proficiency in automation and understanding how automation helps integrate workflow
Project management skills for leading service innovation pilots.

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at .Insert Remote Job Posting Language, if applicable:At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.#remote #LI-VH1Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.For more information, visit .

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