Business Support
Stryker
- Singapore
- Permanent
- Full-time
- To assist to lead and facilitate the preparation of the annual Needs Assessment and periodic updates as required.
- Administer and facilitate the review and approval of the Third-Party Grant, Sponsorship, Exhibits and Charitable Donations procedures.
- Administer the system for managing engagement of healthcare organization (HCO) and healthcare professionals (HCP) as consultants and HCP trainee.
- Lead process improvements and implementation with in-country marketers, related to events, surgeon contracts, and other professional affairs.
- Develop understanding of relevant laws & regulations, including Stryker compliance policies and local industry codes.
- To liaise with the corporate travel agent to ensure that all HCP travel arrangements are made in accordance with the HCP Interaction Guidance.
- Manage all aspect of logistic work for a successful marketing event. Including sending invitations and follow-up, agenda, booking, catering and liaison with vendors, and on-site event logistical support.
- Keep track of event finances including check requests, invoicing, and reporting in coordination with local finance.
- Manage approval process for all marketing related events according to Stryker compliance policy including NIPR, ME, High Risk Payments, TPEC, etc.
- Identify, request approvals for, negotiate and onboard vendors.
- Support franchise managers to manage & procure for marketing collateral and promotional materials.
- Support the set-up and coordinate on product training.
- Support franchise manager on loan kit (CER) and replacement (IRR) parts purchase.
- Post-event documentation, including attendance and participant feedback.
- Support to customers, dealers & team members in routine administration work.
- Document filing & preparation including quotations, bids & tenders, contracts, SOP.
- Meeting arrangements & meeting minutes/follow up.
- Maintain & update Salesforce Opportunity Management and CRM database.
- Periodical collection and/or delivery of business documents.
- Manage stock and inventory of product demos– include product labelling, tracking, record keeping, according to audit requirement.
- Support sales team on commissioning of new loan kit and set list creation.
- Update and maintain active set list for instruments sets and mobile kits accordance to QA requirement.
- Provide MDA certificates to hospitals/bumi agents as and when required to upload to MOH systems for LPO and tenders.
- NPP Process
- Ensure customer training room and marketing storage room are organized and maintained neatly.
- Any other ad-hoc sales related support.
- Diploma / Bachelor’s degree or above
- 2 or more years experience in sales or operation support of commercial team
- Experience supporting more than one country is a plus
- Strong MS Office skills
- English proficiency is a must
- Able to work cooperatively with others
- A sense of responsibility
- Good interpersonal skills
- Willing to support both internal/external customer
- Self-motivated with a strong drive and ability to work with minimum supervision
- Team player