Senior Engineer, System Management Office

• Augment the client's System Management Office reporting to the client's System Managers and collaborating with End Users to provide oversight on the operations and maintenance activities for data network systems.
• Responsibilities include but not limited to Incident and Problem Management, Change Management, Obsolescence and Vulnerabilities Management, Risk Management, Governance and Compliance Management, Quality Management and Service Improvement.
• Manage Vendor's O&S team in conducting fault analysis, problem resolution, preventive maintenance, obsolescence management, change management and vulnerabilities tracking, patch management, etc.
• Engage End Users for first level investigation and troubleshooting of network faults/issues, scheduling of onsite activities, and ensure respective Vendors are triggered to address incidents in a timely manner and perform onsite activities to expectations.
• Review vendor's monthly O&S reports and provide summary reports to System Managers and Ops Managers on the system health, fault records, service reports, change request status, vulnerabilities updates, EOL status, over-and-above items, etc.
• Review Vendor's service requests and deliverables for operational and preventive maintenance activities.

• 4-5 years of experience in the areas of core network support and maintenance, risk assessment, change requests, tech refresh, vulnerabilities assessment, patching, etc.
• Possesses valid certification in CCNA or equivalent.
• Working knowledge of networking, network equipment and related systems where hands-on experience with firewall, switches, routers, DNS, DHCP, NTP configuration, TCP/IP networking, etc. will be advantageous.
• Ability to lead and collaborate with vendors to manage SLA, plan and coordinate onsite activities, produce quality reports, value-add to deliverables and ensure compliance to policies and guidelines.
• Strong in written and verbal communications. Proven track record in stakeholder management with the ability to manage expectations, address concerns and communicate effectively with System Managers, End Users and Vendors.
• Prior working experience in defence organisations or government ministries requiring security clearance is highly preferred.
• Resourceful and proactive, able to work independently and as a team player

ST Engineering