Airbus Avionics Customer & Product Support Leader APAC

Airbus

  • Singapore
  • Permanent
  • Full-time
  • 9 days ago
Job Description:Job ObjectivesYou will be reporting functionally to the Airbus Avionics & Simulation Customer Support & Services department (1YYRE) in Toulouse.Airbus Avionics is a Chamber of Reference for Avionics Equipments which designs, develops, manufactures and supports a wide panel of strategic products (Flight Control Computers, Flight Warning Computers, Air Traffic System, Radome...) on all Airbus Aircraft Programs & on ATR.With the objective to increase customers' proximity, Airbus Avionics has set up facilities in Singapore, offering regional Customer Support, spares and repair capabilities in APAC and China to all customers in the Asia-Pacific-China region from Singapore. You will be co-located with Airbus Customer Services Asia Pacific.Job ResponsibilitiesAs an engineering support focal point for the Region, you will:Be the focal technical interface for Customers (Airlines/MROs...) and be accountable for ensuring them a high level of technical support and services. Respond to Tech Requests and ad-hoc demandsDrive the resolution in due time of technical investigations, in coordination with product leaders, to support CustomersMeasure and follow reliability for Customers in the region, launch action plan to close the gap as neededDrive customer satisfaction (e.g through Supplier rating) for technical axis, define and deploy associated action planBe accountable to support technically our partners and repair stations in APAC/China, bringing his/her technical expertiseAudit technically our partners and repair stations in APAC/China for both radomes and avionicsLead collaboration with colleagues from Airbus Avionics Customer Services commercial team and the Customer Order Desk to ensure Customers’ SatisfactionLead close collaboration with colleagues from the Airbus Avionics Customer Services engineering team in Central, participating in regular meetings (Staff meeting, Operational status, Product Review Board, Program Dashboard...) in order to have updated informationBe accountable to prepare technically the customer visits (for dedicated strategic Customers); and Lead or Participate in some Airlines visits in collaboration with the Key Account Manager (KAM), physically or remotely in such visits on technical topics.Actively participate in Transformation and Continuous improvement projects including Digitalization and lead specific associated projectsThis is a great opportunity to have full visibility and understanding on design, manufacturing and customer support.Secondary ResponsibilitiesLead and provide training sessions on the products to Airlines for Product as neededContribute to Transformation and Continuous improvement projects including Digitalization.Back up Toulouse Technical support team members when they are on leave or unable to perform the tasks on top of the daily tasks and operationsCapitalize process into written procedure to secure the team knowledgeOthersAdhesion to Airbus level strategy and valuesFrequent (daily/weekly) interface with internal (Airbus Avionics, FHS, Satair) and external stakeholders (Customers, Repair stations)This role may involve regular business trips worldwide (especially APAC/China) and as such you must be able to travel accordingly.You will also have a strong link with headquarters and colleagues in France (Toulouse), which might require some working hours’ flexibility from time to time.Job RequirementsEngineering backgroundMinimum degree holder in aeronautical studies or aircraft systemsMandatory Knowledge of Avionics Systems and EquipmentsKnowledge in composite repairsExperience in Customer Services, knowledge of MRO environmentExcellent written and oral communication skillsCapability to work in a multi-cultural environmentStrong Customer focusAbility to manage a wide scope of activities related to Contract & Suppliers managementHyper autonomousTeam player with an open, proactive behaviorEager to work in a dynamic and transverse environmentThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.Company: Airbus Singapore Private LimitedEmployment Type: PermanentExperience Level: ProfessionalJob Family: Customer Eng.&Technical Support&Services
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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