TikTok Shop - Mechanism Operations Program Manager
- Singapore
- Permanent
- Full-time
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.About the Team
The Governance and Experience team is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our Merchants, Creators and our community. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators. In this role, you will have the opportunity to support our continued growth and expansion.Responsibilities:
- Responsible for the end to end design, launch, maintenance and enhancement of various mechanisms to assess governance effectiveness in global e-commerce.
- Collaborate closely with Governance, Product, Engineering, and Data teams to initiate and implement plans for mechanism launches and process improvements.
- Serve as a measurement partner for governance teams globally by monitoring key metrics and conducting root cause analysis to support governance teams in mitigating platform risks.
- Identify gaps in governance systems and provide thought leadership in enhancing reliability, confidence and efficiency of existing mechanisms.Qualifications:Minimum Qualifications
- Bachelor's degree or above, with three years of work experience in policy operations and/or measurement related functions.
- Experience working in a global team or project managing programs with cross-functional stakeholders across regions.
- Excellent written and verbal communication skills; ability to explain complex concepts cross-functionally, particularly in the area of consensus-building and influencing decision-making.
- Rigorous logical reasoning and structure; is a self starter and ability to deliver outcomes with quality.
- Strong prioritisation abilities coupled with adept multitasking and a proactive bias for action.
- Understanding of moderation related metrics and levers to enhance quality/ accuracy.
- Demonstrated experience with Data Analytical skills, familiar with SQL and fundamental understanding of ML models.Preferred Qualifications:
- Candidates who have work experience in e-commerce and/or governance & experience are preferred.
- Independent end-to-end experience in launching prevalence / measurement projects is preferred.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.