Test Administrator

Singapore
Permanent
Part-time

2 months ago

Job Category: Learning & Content DeliveryJob Description:The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working).CORE COMPETENCIES

Detail Oriented
Communication Skills
Problem Solving
Organizing Skills
Customer Focus
Ethics and Value

SCOPE AND IMPACT OF JOBWorking on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures.REQUIRED KNOWLEDGE AND EXPERIENCEEducation and Experience:

One year customer service experience required
Exposure in a testing environment strongly preferred
Experience with Microsoft Office and Windows applications required

Skills, Knowledge and Abilities:

Customer service skills required
Strong written and oral communication skills
Ability to communication both technical and functional
Ability to work independently
Effective time management skills
Ability to handle a reasonable amount of stress
Strong attention to detail
Problem solving skills
Alertness and courage
Ethics and trust
Knowledge in operating a computer, fax, and other office equipment

Other (license/certification):

Annual Pearson Professional Centers certification for Test Administrator required
Must pass re-certification annually

PRIMARY RESPONSIBILITIES * Operational Administration

Assure equipment is operational and test stations are free of extraneous materials
Review transmissions logs (uploading of current day's test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically
Communicate and work with VSS technical support to investigate and fix technical issues
Test Center cleaning if applicable
Customer Service

Review test roster and prepare accordingly for candidates including special accommodation preparation
Check in candidates and verify identifications
Explain the test process briefly
Help candidates to place all personal belongings in a personal locker
Escort examinee to assigned test station
Help the examinee begin the tutorial/test
Answer any questions before the timed portion of the test begins
Monitor examinees
Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself
Print the test results after the candidate completes the test
Quality Assurance and Continuous Improvement

Ensure the adherence to the Pearson Professional Center quality and security measures
Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared

WORK ENVIRONMENT AND CONDITIONSPhysical requirements:

Be comfortable to work in a quiet testing environment
Be flexible in work hours

Pearson

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