Collections Officer
Experian
- Singapore
- Permanent
- Full-time
- Responsible for all collection management activities through telephone calls, emails, initiation of house visits and other appropriate actions
- To manage and achieve daily productivity standards in terms of call attempts, contacts and promise to pay by customers
- Apply negotiation strategies to ensure successful recovery of overdue outstanding
- Analyze and evaluate errant cases to recommend and initiate appropriate course of action
- Update the collection system immediately on all collection activities undertaken for cases assigned
- Generation of reminders
- Any other duties as may be assigned by company’s management from time to time
- A passion for driving corporate activities to achieve collection management targets
- The ability to consistently deliver great results
- The ability to build strong and productive relationships, internally and externally
- The ability to communicate effectively in English
- Strong organizational and time management skills, attention to detail and ability to work independently
- Experience in collections/accounts receivables, contact center and customer service role
- Fresh graduates are welcome to apply
- Highly motivated with good negotiation and communication skills
- Able to converse in Mandarin is an advantage
- Persuasive, firm, tactful and customer service oriented
- Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery
- Ability to thrive in a fast-paced working environment and achieve individual / team targets
- Ensuring maximum contribution to a positive working culture