Senior Executive/Assistant Manager (Admissions), MSc Programmes Office
National University of Singapore
- Singapore
- Permanent
- Full-time
- Part of a dynamic team involved in the growth of the MSc Programmes Office
- Manage the admissions administration and processes (e.g. review application materials, organize/conduct interviews, prepare reports and admissions materials for management review, etc.)
- Liaise with prospective applicants on application documentation and submissions
- Provide support to the students for admissions-related matters (e.g. Application process, Student Pass, Matriculation, etc.)
- Collaborate closely with the faculty in conducting and transcribing admission interviews
- Contribute to the review and improvement of admissions processes
- Conduct administrative briefing sessions for the students
- Provide admission and general counseling to the students
- Train and mentor junior staff as required
- Deliver a superior level of customer service and programme satisfaction to both internal and external stakeholders
- Support the Welcome Session, Orientation and other programme events organized by the MSc Programmes Office
- Other duties as assigned by the Associate Director, Director, Academic Director and Programme Office
- Degree from a reputable University in any discipline
- Minimum 3 to 5 years' relevant work experience, preferably in a higher education institution
- Possess excellent oral and written communication skills with the ability to confidently engage and consult with senior-level internal and external stakeholders
- Strong organizational ability and high attention to detail in tracking and managing admissions for the academic programmes
- Observant in identifying process, operational and service gaps and propose solutions
- Passionate in seeking constant improvements to processes and service delivery
- Strong customer service focus in cross-cultural environments
- Self-driven with a high level of autonomy and yet be a team player simultaneously
- Able to set priorities, multi-task and work under pressure
- Proactive and demonstrate creative, innovative and service-oriented approaches to problem solving
- Willingness to adopt flexible work hours and undertake business travel if needed
- IT savvy with good computer (Microsoft Office Applications) skills