Executive, Operations (Partnership)
- Singapore
- Permanent
- Full-time
- Manage queries and deliver dedicated customer support to our Contractual Representatives (Trading Representatives and Financial Advisors).
- Gather and document user requirements, and serve as the liaison for system enhancements.
- Oversee the accurate and timely processing of daily incoming and outgoing Telegraphic Transfers.
- Ensure strict adherence to regulatory requirements and internal compliance standards.
- Handle service support and operational tasks, including email communications, cheque dispatches, and other ad-hoc assignments.
- Coordinate and support projects and corporate events.
- Support continuous process transformation by leveraging automation, reviewing workflows, engaging users for feedback, and recommending innovative system improvements
- Undertake additional responsibilities and ad-hoc tasks as assigned.
- Diploma/Degree in any discipline.
- Strong process-oriented mindset with a service-focused approach.
- Excellent communication and interpersonal skills.
- Proactive, resourceful, and able to take initiative.
- Familiarity with automation platforms, RPA tools, or coding and scripting languages (e.g., Python, SQL, or similar) will be an advantage