Infrastructure Analyst
Sciente Consulting
- Singapore
- Permanent
- Full-time
- Bachelor's, or Master's degree in Information Technology, Computer Science, Computer Engineering, or an equivalent field;
- At least 2 years working experience in IT Support/Infrastructure Engineering;
- Hands-on in ensuring the effectiveness of service management functions like monitoring, network performance, capacity management;
- Demonstrate familiarity with networking principles and protocols;
- Knowledge of system applications such as MS SQL Server, backup software, Application Server, and Checkpoint firewall;
- Have experience in troubleshooting, system administration, and doing the root cause analysis;
- Advanced skills in Microsoft office suite- MS Excel and PowerPoint;
- Exhibit excellent communication skills to effectively interact with both technical and non-technical stakeholders;
- Demonstrate proficiency in troubleshooting and adeptness in problem-solving.
- Command knowledge and practical experience in Information Technology (IT) servers or networks;
- Prior exposure to Virtualization technologies.
- Collaborate and communicate work across multiple discipline of IT which includes, technical team, Applications, Project Managers and Architects;
- Involved in supporting the Infrastructure delivery services across Asia Region;
- Support the build function by ensuring execution of the major project changes;
- Responsible for the run and change initiatives by partnering with the production and application development teams to meet the SLA for Infrastructure readiness;
- Generate comprehensive documentation such as Maintenance Reports and checklists;
- Maintain accurate records of hardware and software inventory, document maintenance actions, and track issue resolutions;
- Develop and maintain technical documentation encompassing system configurations and procedural guidelines;
- Partner with various teams and tech teams to drive change request for Safety and Soundness which includes EOVS remediation, GEMS and Vulnerability Threat Management;
- Escalate intricate issues to appropriate teams or vendors as needed;
- Apply updates and patches to operating systems, software applications, and drivers to ensure security and optimize performance (Windows Server, RHEL);
- Oversee software license management to ensure adherence to compliance and proper usage;
- Implement robust security protocols to safeguard systems against potential threats and vulnerabilities.
Managing Consultant
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