Front of House Manager | Le Bon Funk, Holland Village
The Lo & Behold Group
- Singapore
- Permanent
- Full-time
- Overseeing operations - guest service, strong knowledge primarily in wine, sake knowledge will be an additional advantage
- Developing and executing plans to achieve daily and monthly targets
- Manage staff, overseeing work schedules and assigning specific duties
- Create and improve standard operating procedures for service and product preparation
- Oversee venue equipment and facilities management / maintenance
- Conducts regular inspections on the general cleanliness and maintenance of venues and take corrective action as and when necessary
- Monitor venue adherence to all licensing laws regarding the service of food and beverage, public / employee safety and food safety
- Plan and manage activities with the Marketing department relating to sales promotions, events, etc
- Review and analyze sales mix, inventory, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Analyse POS reports and sales trends, recommend and implement cost control exercises, and improvements to onsite sales and marketing tools
- Conceptualizing staff development plans according to the needs of the business
- Determine staffing requirements, interview, hire and train new employees, or oversee those personnel processes
- Setting direction and expectations for the team to achieve team goals
- Implementing training strategies for the venue
- Monitors and liaises with HR/L&OD on all venue onsite training activities
- Fully understanding, and ensuring procedural compliance with the Company's policies
- At least 8 - 10 years of senior operations leadership experience in the hospitality industry
- Strong knowledge in wine, and exposure/experience in natural wine will be advantageous
- An effective and energetic people leader with experience
- Expertise in service excellence, seasonal business operations and diverse / high-end social and recreational programs
- Well-developed skill set and demonstrated professional track record in the areas of - operations management - budgeting, financial analysis and cost-based management - strategic planning - internal & external customer relationship management - talent management - program and project management - leading monthly reports & meetings
- Go above and beyond to make someone else's day
- Are thoughtful and kind, while upholding high standards
- Own outcomes and drive solutions
- Are ever-curious and always learning