Service Controller, Bus Operations Control Centre
SMRT Corporation
- Singapore
- Permanent
- Full-time
- Work with Service/Chief Controller in managing the Common Fleet Management System (CFMS) and in house telematics system.
- Ensure bus services achieve standards and operate with no bunching and excessive early arrival
- Ensure Bus Captains adhere to scheduled timing
- Ensure that lost mileage is recovered by deploying Short Recovery Trip (SRT)
- Assist Bus Captains in handling real time incidents.
- Ensure that all events and decisions for the allocated services during the shift are recorded down.
- Provide support in ad-hoc and planned bus diversion, Bridging Bus operations, Early Closure and Late Opening and Full Sunday Closure operations
- Assist customer service team for lost and found items
- Minimum Diploma in any field
- Prior customer service working experience would be beneficial
- Experience in the public transport network would be advantageous.
- Microsoft office
- First aid will be advantageous
- Great communication skills
- Problem solving skills
- Able to work in a fast-paced environment
- Stress resilient
- Able to function in a team and as an individual
- Candidates who are bilingual will be advantageous
- Able to commit to shift hours
Moving People. Enhancing LifestylesCore Values
Respect, Integrity, Safety & Service, Excellence