Senior/Assistant Director, Staff Engagement & Dev and Customer Experience, ACE

Ministry of Manpower

  • Singapore
  • Permanent
  • Full-time
  • 1 month ago
What the role is:The Assurance, Care and Engagement Group (ACE), a permanent division under the Ministry of Manpower, improves the well-being of migrant workers by enhancing the healthcare, housing and social aspects of the migrant worker landscape. As a member of the Case Management Branch, you will be responsible for the case management of migrant workers who have housing, food and/or other employment related issues. You will have the opportunity to work with other teams and Divisions within MOM, across government agencies and external stakeholders, not only in case management but also for the periodical review and implementation of case management strategies and protocols.What you will be working on:You will lead the Staff Engagement and Development (“SED”) & Customer Experience (“CX”) Branch. Key responsibilities for SED: • Develop, lead and coordinate SED's work across 1) capability, 2) culture, 3) internal communications, and 4) administrative support • Develop, review and align workplans and proposals related to the 4 pillars. • Oversee delivery of key internal platforms (e.g., onboarding, townhalls, recognition efforts) • Ensure consistency and integration across SED initiatives and officer touchpoints • Monitor and manage team structure, workload and resourcing including budget across functions • Support resolution of operational issues and gaps that affect SED delivery • Represent SED in cross-functional meetings and transformation efforts Key responsibilities for CX: • Oversees service delivery operations and ensures its optimal performance and service excellence.What we are looking for:
  • Minimally 8 years of experience in a management / supervisory position • Prior experience working in organizational development, capability development, service delivery, operations, or planning functions will be an added advantage. • Strong people skills to engage stakeholders. • Ability to design and facilitate focus group engagement sessions. • Passionate about service delivery and energetic to inspire the team to push boundaries • Possesses excellent writing and verbal communication skills
About Ministry of Manpower:Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.

Ministry of Manpower