Analyst, Trade Operations Specialist, Institutional Banking Group Operations (IBGO), Group COO
- Singapore
- Permanent
- Full-time
- Process daily Trade Operations transactions of SG and AU in accordance to the agreed service standards.
- Liaise and follow up with Business Units or customers for instructions that are required to complete the transaction.
- Liaise with internal and external counterparty for queries relating to the transaction.
- Perform day end reconciliation of transactions.
- Adhere to risks and control guidelines/policies.
- Assist in projects to improve work processes.
- Perform ad-hoc tasks/duties assigned by Supervising Manager.
- Minimum 2-3 years of experience in banking operations especially in Trade Services.
- Functional knowledge/experience in back office support is required.
- Able to Multi-Task, Self-Motivated with good interpersonal skill.
- Able to take on new tasks as required by the business and by the management.
- Meticulous, alert & have an eye for figures & details.
- Knowledge of MS Office applications especially MS Word and MS Excel.
- Ability to work extended hours (typically including, but not limited to Mondays (across weekend), post holidays, month end weeks) due to surge in volume during these periods.
- Ability to work on SG public holidays when the need arises.
- Ability to work with a sense of urgency to meet various currency cutoff times and customer’s specific SLA with zero error rate.
- Speed & Accuracy — Role requires prompt processing of transactions whilst maintaining vigilance & accuracy over the manual repairs and inputs.
- Comfort with variable workload that is dependent on customer payment volumes, not a fixed output per day.
- Teamwork, Dependability, Strong risk & controls mindset and meticulous.