Admin Officer

• Supports the Aftersales Manager / Service Manager with administrative activities and paperwork

• Prepare documents for approval

• Monitor leave application for approval

• Monitor over time submission for approval

• Assists with all subcontractors PO / sublets

• Conducts follow up according to subcontractors’ last activity

• Ensures office supplies are sufficient and to order

• Safekeep uniforms and safety boots and coordinate ordering

• Knows the relevant KPIs for his or her target achievement

• Ensures the smooth cooperation between all interfaces

• Filing of all documents and scanning and archiving

• Makes sure that all customer data are updated

• To submit warranty claims

• Take part in warranty disposal

• Ensures warranty documents are submitted on time and error free

• General administration of all warranty matters

• Liaise with call centre on customer requests

• Assist with CCR-S

• Assist with VOC scores and response rate

• Follow up on feedback and requests for Service Assistant and Advisors

Flintex Consulting