Client Relations Centre Ambassador

Cartier

  • Singapore
  • Permanent
  • Full-time
  • 22 days ago
Want to join the Cartier team to contribute to the Client Relations Centre (CRC) success and culture? Excited to be part of the CRC team to drive client centricity and centre of expertise for distance sales? Join us NOW as CRC Ambassador!HOW WILL YOU MAKE AN IMPACT?The Cartier Client Relations Centre Ambassador will represent the Cartier Brand in all customer contact via telephone, e-mail, live chat or other (social) media. The Ambassador will handle all service-, sales-and after sales requests according to Cartier Quality Standards and will represent the brand's identity and vision at all times. With excellent communications skills, the Ambassador is able to accommodate all customer requests, including service requests and sales inquiries.
  • Facilitate online and phone sales in order to reach set goals and objectives
  • Handle Inbound and outbound customer contact via telephone, e-mail, live chat and other (social) media from customers within the SEAO region
  • Deliver brands information to customers, and vice versa collect valuable feedback from customers to brands
  • Accurately process all required data/information in appropriate system/tools under group data security policy
  • Escalate the emergency system issues to team leader timely, and report findings on system improvement if any
  • Identify trends in customer satisfaction or dissatisfaction and report findings to the team leader
  • Follow company policies and procedures as outlined and represent the Group in a professional image at all times
  • Collaborate with the Group's existing Customer Service team for repairs and after-sales service requests
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
  • Call center /customer service management experience preferred
  • Knowledge of contact center management tools (ideally SalesForce): CRM, Interaction Management, telephony and social media management.
  • Knowledge of quality monitoring tools and customer satisfaction strategies
  • Operational experience with WFM and scheduling tools in a contact center environment
  • Excellent communication skills and fluency in other languages (i.e. Mandarin / Vietnamese) will be advantageous in order to service our diverse speaking clients across the South East Asia region.
  • Proven ability to create and sustain positive relationships
  • Seasoned and knowledgeable about customer service and continuous quality improvement
HOW DO WE KEEP YOU SMILING?
  • A great opportunity to contribute to the CRC success and culture of Cartier
  • This role will also help to strengthen your knowledge of luxury whilst enhancing your expertise in CRC
  • Finally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level
YOUR JOURNEY WITH US:
  • After being shortlisted, you will meet the Cartier's CRC Manager and HRBP to get to know YOU as well as to give you a preview as well an overview of the team dynamics and company culture
  • If you are the successful candidate, discover and immerse yourself in the beautiful world of the Maison Cartier
Learn more about life at CartierRichemont owns several of the world's leading companies in the field of luxury goods, with particular strengths injewellery, watches and writing instruments. Cartier joined the Group in 1988.Learn more about the Group Richemont

Cartier