Monitoring Support Engineer

DXC Technology

Singapore
Permanent
Full-time

1 month ago

Job Description:Posting Title: Monitoring SupportJob Description:We are looking for a proactive and dynamic professional to join our monitoring team to provide support and monitor batch jobs processes for a mission critical system.Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.Roles and Responsibilities:

Monitor system and batch job processing; perform 1st level problem determination and resolution; and timely escalation of issues and critical alerts,
Assist System / Application Support engineers for system and / or batch jobs recovery,
Setup and maintain the monitoring maintenance policy for system undergoing maintenance, to stop and resume the monitoring and alerts,
Work closely with System / Application Support engineers in improving the system and batch monitoring and alerts,
Participate in the Daily Operations meeting and prepare Health Check report,
Coordinate with the Change Manager on the communication to the client for the start and end of the change activities,
Provides 24x7 rotating shift roster support on eight (8) or twelve (12) hours duties. To support/ assist in extended support and / or swap of duties when there is a need such as stand-in for colleague on medical leaves and/ or support to major production issue, etc. and
Conformance to the established standard operation procedures.

Requirements:

Has an analytical mindset and able to understand business and functional concepts
Proactive, self-driven and able to work under pressure with a high sense of urgency,
Ability to work effectively both independently & within a team and
Comfortable interacting with both internal and external stakeholders.

Good to have:

Experience with working in a ticketing system,
Experience with monitoring tools and writing scripts for automation and
Possess SQL knowledge and capable of constructing basic SQL queries

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