Workday Support Analyst, Group Human Resources
UOB
- Singapore
- Permanent
- Full-time
- Responsible for providing support and answering Workday related queries raised by employees within the bank globally
- Perform analysis and root cause identification on incident requests, research on solutions, and escalating to next level support where appropriate
- Serve as a liaison with Human Resources, Payroll, Benefits, Finance, Partnership Resources, IT teams, and other groups on matters pertaining to Workday system
- Manage tickets using internal case management system to compliance with agreed SLAs.
- Coordinate with internal teams to facilitate closure of queries and tickets
- Develop positive working connections with all collaborators.
- Diploma in Information Technology/Computer Science
- Good working attitude and team player
- Previous working experience in support environment is a plus