Client Services Senior Executive (12-month contract)
- Marina Bay, Singapore
- Permanent
- Full-time
- Key liaison with internal and external stakeholders to ensure seamless delivery of your assigned events.
- Responsible for configuring events accurately into the ticketing system.
- Facilitate checks on the ticketing system and website to ensure accuracy.
- Manage seat inventory for events and ensure that show promoter’s requirements are being catered for.
- Communicate with internal departments and vendors on reporting requirements. Generate sales reports and provide analysis.
- Liaise with Finance department to carry out post event settlements.
- Responsible for data integrity and accuracy by maintaining up to date records of event sales.
- Develop creative marketing ideas to support the sales of ticket packages.
- Handle corporate and group enquiries and ticket bookings for all events and attractions.
- Facilitate discussions with various departments including Finance, Hotel, Concierge, Front-of-House, Marketing, MICE, Attractions and Art Science Museum to communicate event requirements
- Comply with company’s standard operating procedures while carrying out above duties.
- At least a Degree in Business Administration, Events Management, Hospitality, or other related field
- Minimum 2-4 years’ experience in Entertainment, Attractions/Events ticketing
- Comfortable working in a fast-paced environment and ability to handle stress
- Ability to respond with flexibility and resilience when faced with multiple requests, projects, and changes.
- Able to manage multiple stakeholders, both internal and external
- Highly meticulous and detail oriented as candidate will need to check sales, revenue, ticketing data.
- Excellent written and verbal communication skills
- Ability to deal with difficult situations and irate clients in a professional manner
- Well verse in Microsoft Office applications, experience working with data in excel and data analysis.
- Independent, self-motivated and team player
- Keen interest in knowledge of systems integration and project management will be a bonus.
- Candidate should be comfortable and accommodate to the extended working hours on event days i.e. weekday evenings, and weekends.
- Needs to be responsive via phone to resolve issues that might occur during non-working hours.