Technical Advisor (Premium Refrigeration)
Liebherr
- Singapore
- Permanent
- Full-time
- You'll provide desk-based technical support and lead the team of external service technicians, to coordinate their work and activities.
- You'll resolve technical enquiries or customers' complaints via phone, email, and internal communications by various methods.
- You'll guide regional distributors through basic troubleshooting of electrical, electronic control, and refrigeration circuit problems.
- You'll provide technical advice as well as expertise through guided technical training program / presentation to service technicians, dealers and impart technical knowledge to them.
- You'll update the technical repair bulletin and advise the relevant department on any changes.
- You'll build and maintain good relationships with dealers and customers, both locally and overseas.
- You'll analyse failure statistics and prepare summary reports.
- You'll conduct repair visits with technicians for key complaint cases and repeated service cases.
- You'll conduct field audit checks with technicians and installers to ensure quality of repairs/installation are according to service guidelines.
- Any other duties as assigned.
- Minimum Diploma in Mechanical Engineering, specialization in Refrigeration / Mechatronics Engineering, with 3 years of relevant experience.
- Service and repair of equipment and experience in R600A refrigerant will be of advantage.
- Refrigeration and electrical / electronic knowledge are preferred.
- Computer literate and proficient in MS applications, e.g. Power BI, Word, and PowerPoint
- Knowledge of Liebherr's products and services
- Strong analytical and organizational skills. Ability to quickly synthesize complex information and identify problems/errors.
- A team player, self-starter, eye for detail and ability to work with minimal supervision.
- Willingness to work a flexible schedule and may require working beyond office hours and/or weekends if situation dictates.
- Willingness and ability to travel to customer's premises for servicing and repairing works in short notice.