Temporary Employee (Strategic Planning & Finance)

• Manage the public email inbox and ensure all queries are responded to in a timely manner
• Draft and respond to public’s queries and feedback via email in a professional manner
• Escalate and report complex cases to supervisor for guidance
• Keep records of user enquiries/issues and replies
• Monitor email trends to identify common questions or issues and suggest improvements to the agency’s list of FAQs
• Track and update completion of e-learning quiz on Excel
• Escalate cases of non-completion to supervisor for guidance
• Generate reports and statistics
• Liaise with vendors and partners on event coordination and feedback
• Perform general administrative duties as assigned
• Assist in ad-hoc matters when necessary

• Proficient in MS Excel, Word, PowerPoint and Outlook
• Good communication and interpersonal skills
• Good writing skills
• Meticulous and systematic with administrative procedures
• Able to work independently and as a team
• Good organisational skills
• Past experience in replying to public queries and/or using a CRM system will be advantageous

Business Edge