Senior Coordinator, Sea Freight Import, Singapore
DSV
- West Region, Singapore
- Permanent
- Full-time
Time Type: Full TimeJOB OVERVIEWProvide a pro-active and comprehensive service to the customer in all aspects of import and sea freight forwarding services provided by DSV Air & Sea.ESSENTIAL DUTIES AND RESPONSIBILITIES
- Review SOP/WI and work closely with Sales on the new business implementation
- Registration of shipments - shipment information entry into the forwarding system, CW1 on time and accurately.
- Monitor all incoming shipment from CW1 with carrier website or portnet on the estimate arrival details.
- Update all systems- internal/ external with shipment data and other customer specific systems.
- Creation of Sea Freight forwarding documents, e.g. prepare arrival notice, DO release for carrier/CFS and Cartage Advice etc.
- Ensure all security arrangements and procedures are met
- Verification of the completeness and accuracy of all forwarding documents
- Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met
- Work and Monitor Permit Declaration activity with permit declaration vendor
- Coordination of customer booking requests at origin and destination (call forward)
- Close coordination and booking with carrier and haulier
- Obtain dangerous goods approval from external party where necessary
- Follow irregularity handling procedures with the Destination/Origins.
- Escalation of all impediments to processing to direct reporting manager.
- Adherence to customer specific SOPs.
- Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel)
- Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies.
- Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV partner country houses on damaged or missing cargo
- Engage and initiate discussion with local and regional procurement on rates and space
- Sorting and uploading of documents into eDoc
- Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers
- Verify freight invoices for charge collect shipments received from DSV overseas offices are accurate and correct
- Ensure shipment costs are updated correctly in CW1
- Monitor that invoices are sent to customers who requested them either by fax or courier and ensure promptness in responding to such requests
- All the intercompany invoices need to be post accurately and timely to avoid any Force Payment.
- Refer to customers' billing requirement in the SOP.
- Handle dispute and queries from customers and DSV overseas offices on billing matters and resolve them in a timely manner
- Monitor and update respective sale personnel on the validity date of all customers' quotations
- Participate in company projects and initiatives as required
- Provide guidance to new team members (but not limited to system & process)
- Backup for the other team members as when necessary
- Adhere to the Code of Conduct policy of the DSV Group
- Any other job-related tasks as assigned by the superior
- Minimum 2~3 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling
- Intermediate to advanced MSO applications
- CW1, SAP are preferred.
- Functional know-how in Customer Service Exports / Imports
- Operational know-how (Document Processing Sea)
- Operational Understanding (Customs Clearance)
- Understanding of DSV Export / Import Products
- Understanding of legal/regulatory/statutory environment
- Business acumen