Cash Operations - Apprenticeship
Standard Chartered
- Singapore
- Training
- Full-time
- Talent assignments
- Technical and professional skills training
- Future skills and development workshops
- Targeted online learning
- Inspiring thought leadership speaker events
- Real-life business problem solving and more
- Support the Payment and Collections Operations function in the department.
- Ensure that activities undertaken on behalf of the bank and/or its customers are expeditiously and accurately executed so as to maintain a high standard of customer service, as well as to avoid any monetary loss.
- Support operational performance of service providers so that the established service standards set in the Service Level Agreement (SLA) or Department Operating Instruction (DOI) are met.
- Ensure adherence of all controls and procedures as detailed in the DOI.
- Assist in performing continuous review and monitoring of Operational Risks plus Legal & Compliance requirements and take suitable measures to mitigate or implement them accordingly.
- Support the periodic assessment that is conducted by the Responsible Person and Audit on key controls to assess the proper functioning and adequacy of the existing controls.
- Drive cost reduction, channel management and straight-through processing initiatives.
- Ensure compliance with the Group's Policy and standards and in-country regulatory requirements and laws pertaining to AML and CFT.
- To initiate and implement service quality and process improvement projects.
- Ensure all maintenance and delivery of initiatives and other reporting.
- Identify and deploy enabling technologies and tools to achieve efficiencies.
- Extend support to other teams within the department during contingency or if required.
- Ensure that processing and decision making are as per the DOI and within the agreed timeline and accuracy standards.
- Continuous Improvement in Productivity to the standards prescribed for the process.
- Uphold the Values that are published by Group and country.
- Compliance with all applicable rules, policies and regulations set by Group and country.
- Contribute to increase efficiency by identifying opportunities for improvement of workflows and operating guidelines.
- Improve quality through continuous development, attending relevant training, job rotation and job enrichment program.
- Achieve accurate and high quality outputs when processing transactions and handling related activities.
- Provide high standard of customer service to clients, internal units, overseas branches and correspondent banks
- Ensure transactions are expeditiously processed and accounting entries are posted promptly and accurately.
- Ensure all administrative and control procedures on the relevant transaction processing (TP) systems are effectively adopted, tested and implemented to avoid unauthorized or wrongful transfer.
- Assist the Senior Manager or delegates to attain proper control and administration of the department’s procedures in accordance with laid down requirements.
- Provide products and system support by participating in project works, testing and implementation exercise to ensure that new releases of products and system are proven and functional prior to its launch
- Assist in collating of statistics pertaining to the transactions processed by the department
- Provide input / ideas / feedback to make improve the relevant processes and procedures.
- Adhere strictly to Group Sanctions Policy, Code of Conduct and related procedures.
- Provide relief duties when required.
- Support ad hoc project, new volume, products and functions as determined by the Senior Manager or Head CMS.
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
- Graduated with a Polytechnic Diploma with less than 2 years of working experience
- Have the permanent legal right to work in Singapore
- Keen interest in Banking and Finance industry
- Processes excellent interpersonal skills, multi-cultural awareness and sensitivity
- Independent worker who can demonstrate robustness in ethnics and resilience
- Exceptional written and oral communication skills