Sr Operation Mgmt Specialist

Lenovo

  • Singapore
  • Permanent
  • Full-time
  • 1 month ago
Sr Operation Mgmt SpecialistGeneral InformationReq #WD00085963Career area:Information TechnologyCountry/Region:SingaporeState:Central SingaporeCity:SINGAPOREDate:Tuesday, July 22, 2025Working time:Full-timeAdditional Locations:
  • Singapore - Central Singapore - Singapore
  • Singapore - Central Singapore - SINGAPORE
Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .Description and RequirementsApplication Performance Monitoring & Observability:
  • Monitor critical applications using Cisco APM, and other observability tools to ensure performance and availability.
  • Instrument, configure, and customize real user monitoring (RUM) agents for both web and mobile apps.
  • Analyze RUM data with query languages or BI tools to uncover insights and recommend improvements.
  • Utilize session-replay tools to diagnose user behavior and performance issues.
  • Develop custom queries and metrics to enhance visibility into key problem areas in customer environments.
  • Build and maintain dashboards, alerts, KPIs, and performance trend reports.
  • Support and maintain health of monitoring platforms, including regular patching and upgrades.
  • Create knowledge base articles, training materials for clients and internal teams.
  • Provide technical training to clients and mentoring to team members on performance monitoring best practices.
  • Collaborate with application developers and infrastructure teams for end-to-end performance troubleshooting and tuning.
  • Engage in incident response and troubleshooting for clients.
  • Participate in on-call rotations and flexible maintenance windows.
Required Skills & Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Proficiency in full-stack monitoring and observability practices, including log tracing, metrics, and real-time dashboards.
  • Experience with modern technologies such as containers (Docker, Kubernetes, OpenShift), VMs, serverless functions, and CI/CD tools.
  • Good understanding of cloud platforms (AWS, Azure, GCP), including networking, compute, storage, and security services.
  • Good foundation in networking, operating systems (Windows/Linux), servers, web applications, and databases (Oracle, MS SQL, DB2, etc).
  • At least 5+ years of experience implementation and support of Cisco APM, Dynatrace, Datadog or equivalent in enterprise environments.
  • Experience in DevOps engineering using web technologies (Java, Python, Ruby, Go, .NET, PHP, Angular, React, HTML, CSS).
  • Experience with mobile frameworks (Cordova, Flutter, React Native, Xamarin, .NET MAUI) development.
  • Maintain accurate documentation of configurations, processes, and troubleshooting steps.
  • Excellent analytical, problem-solving, and troubleshooting skills.
  • Ability to document processes and technical solutions clearly and accurately.
  • Strong interpersonal and communication skills in cross-functional, fast-paced environments.
  • Experience in WOG environments.
  • At least 5 years of hands-on experience with Cisco APM, Dynatrace, Datadog or equivalent (AppDynamics Certification preferred).
  • Certifications for the above will be highly advantageous.
Additional Locations:
  • Singapore - Central Singapore - Singapore
  • Singapore - Central Singapore - SINGAPORE
  • Singapore
  • Singapore - Central Singapore
  • Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE

Lenovo