Centre Manager
Write Edge
- Singapore
- Permanent
- Full-time
- Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
- Perform a variety of administrative duties in support of the day-to-day operations
- Ensure the safety and appropriate behaviour of students at the centre
- Perform any other duties and responsibilities that support the online team
- Address and manage staff complaints, registration, withdrawal matters
- Handle staff enquiries, complaints and escalations
- Train and manage new staff in both customer support and ground operations
- Organise and conduct online open houses on weekends
- Ensure smooth running of physical classes (student onboarding, troubleshooting technical issues)
- Attend to incoming phone/Whatsapp/email enquiries
- Proactively build, maintain and enhance relationships with students and parents over online platforms (Whatsapp, ClassDojo)
- Provide professional sharing of curriculum and excellent customer service to prospective customers
- Ensure consistent communication with customer based on specific touchpoints
- Initiate and execute strategies to expand Physical arm and grow student enrolment numbers
- Communicate with customers in ensuring prompt follow-up and closure for all enquiries and leads
- Coordinate with internal stakeholders (HR, Teaching Team) to optimise timetable to meet the demands of the curriculum and student enrolment
- Identify opportunities for process improvement and implement strategies targeting customer support and operations
- Actively collaborate within cross-functional teams to ensure seamless customer experience
- Plan, coordinate and execute projects related to customer support and operations
- Proficient in Google Suite, Microsoft Office and technology in general
- Knowledge of and experience with Google Classroom, ClassDojo and Zoom would be an advantage
- Able to multi-task and adapt to a fast-paced and changing work environment, resilient under pressure
- A great problem-solver with quick reactions and is meticulous with details
- Possesses emotional maturity and have a great interpersonal skills with verbal and written English proficiency
- An accountable and responsible team-player, takes initiative and able to work with minimal supervision
- Able to portray oneself as an extension of the company - an English and Writing specialist through one’s attire and speech professionally
- Have at least 2-3 years of relevant working experience
- Exhibit leadership qualities
- Work Hours:
- 4 weekdays and 1 weekend / 3 weekdays and 2 weekends
- Weekdays: 1pm - 10pm
- Weekend: 830am - 630pm
- Working days will be fixed, assigned at the point of offer based on candidates' experience and company needs.
- Read more about how it is like to work at Write edge here: https://tinyurl.com/WEglassdoor