Customer Success Intern (Vietnam Market)
SplitMetrics
- Downtown Core, Singapore
- Training
- Full-time
- For almost 9 years, we've been at the forefront of mobile marketing industry, providing an ecosystem of market-leading technologies.
- An Apple Search Ads Partner, SplitMetrics is the 1st company to build the Apple Search Ads management platform.
- Working with top mobile companies and brands globally: Skyscanner, italki, Flo Health, OktaFX, SEGA and many more.
- Generating an impressive transaction volume, with over $1 billion in ad spend flowing through our ecosystem.
- Acquired App Radar in 2023 to extend our product capabilities and expand market share.
- Integrated AI into our strategic approach.
- Effectively collaborate across 20+ countries with a remote-first and supportive culture.
- Move Fast
- Get Sh*t Done
- Build Together
- Strive for Transparency
- Own What You Do
- Learn + Share = Excel
- Learn about Mobile Marketing and Apple Search Ads best practices
- Serve as the primary post-sales point of contact for Vietnam & SE business customers.
- Set a "one-to-many" approach to drive smart and remarkable results (i.e. conduct webinars on specific topics, use email cadency etc).
- Utilize in-depth product and industry knowledge to increase the adoption of SplitMetrics Acquire.
- Develop a deep understanding of each customer's business objectives and industry challenges. Work on knowledge base creation to close this gap.
- Help customers achieve maximum value from SplitMetrics Acquire and achieve their business objectives.
- Engage with customers to secure renewals and drive customer retention.
- Proactively identify portfolio risks and weaknesses, develop strategic steps to prevent it.
- Distribute customer needs/ suggestions/ feedback across Sales, Marketing, Product and Support teams.
- Collaborate closely with the Apple team on selected list of clients to drive further expansion and align on joint strategy.
- Native Vietnamese, Business English
- Desire to get excel in client-facing roles.
- Customer-oriented mindset and attitude.
- Analytical and technical way of thinking.
- Conflict prevention and resolution skills.
- Accountability for results.
- Professional Development: Top online/offline conferences and mobile industry events. Internal courses for continuous professional development.
- Growth opportunities and internal mobility program.
- Work Flexibility: Remote-first working environment, WeWork access
Kindly note that only shortlisted candidates will be notified.
InternSG