Senior/Assistant Manager, Group Service Transformation (MyChart Product Analyst)
National University Health System
- Singapore
- Permanent
- Full-time
- Support planning initiatives including, but not limited to preparing proposals, collating relevant technical info / statistics to guide decision making.
- Perform independent research to identify new clinical features that bring value to app users and develop corresponding implementation plans.
- Identify suitable platforms to reach out to different staff groups in each institution to conduct and support staff training (e.g., department meetings, clinic roll-calls, orientation etc.)
- Translate the vision of an ideal patient experience into user-centric designs for digital interfaces across service touchpoints
- Present concepts and designs to key stakeholders for review and iteration
- Produce clear and comprehensive documentation on business requirements and ensure that the documents remain updated.
- Harmonize development requirements and requests across public healthcare clusters.
- Monitor the utilization and adoption of MyChart using Epic reports.
- Collaborate with technical business analysts and system specialist teams to deliver digital solutions.
- Coordinate and monitor roll-out of digital solutions across multiple touch-points.
- Collate feedback directly from user feedback channels (app support email and app store reviews) to improve user interface design, product usability and operational workflows.
- Manage internal stakeholder engagements and ensure that project plans are communicated timely.
- Prioritize delivery of new/ existing features based on available app development resources and an understanding of the cluster strategic direction.
- Support in ad-hoc/special projects assigned to Group Service Transformation.
- Degree in Business Administration, Marketing, Science, Engineering, Information Technology or equivalent
- At least 2 to 4 years of work experience, preferably in healthcare operations, nursing, or allied health..
- Agile and innovative mind-set.
- Excellent communication skills in presenting ideas and capable of leading stakeholder engagement sessions.
- Proactive, with creative problem-solving skills.
- Up to date on the latest user experience trends, techniques and technologies, preferably with experience in successfully integrating new techniques into solutions.
- Passionate to be part of digital transformation in Healthcare.
- Familiarity with NGEMR (Epic) is an advantage.
- Exhibit the NUHS core values of Teamwork, Respect, Integrity, Compassion, and Patient Centeredness.