Senior Sales Associate

Buccellati

  • Singapore
  • Permanent
  • Full-time
  • 2 days ago
We are looking for enthusiastic, passionate, dynamic people to join our new retail team in Singapore!Main Purpose:The Boutique Senior Sales Associate is a fully engaged individual who is committed to contributing to the success of Buccellati in Singapore, with the ambition to grow with the Maison.He/she is developing his/her client portfolio while investing time and efforts in the boutique life, operations and actions and transmitting knowledge and passion to the clients.Your Mission:You will become a Brand Ambassador of Buccellati Maison in the Boutique as well as at external events, and you will be responsible for delivering a unique client experience by sharing memorable inspiring moments. You will foster trusted relationships with clients all along the journey with the Maison.You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations.You will be part of a team, transmitting and sharing knowledge with the other team members, actively participating in the day-to-day boutique life.Key Responsibilities:1. Sales performance & customer service:
  • Contribute to the boutique achieving its sales targets;
  • Provide clients with the utmost level of customer service in accordance with the Maison standards;
  • Perfectly master the steps of a sale (welcome, discover and understand, convince, close and develop);
  • Ensure that all sales are processed in accordance with required procedures using the systems provided;
  • Cultivate strong client relationships, delivering outstanding client service and treatment; providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge;
  • Adapt approach according to the client needs and motivations;
  • Assist and support after sales clients in accordance with Maison values; provide recommendations that will grant an exceptional client experience;
2. Stock management and merchandising:
  • Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock;
  • Actively participate in the visual merchandising of the Boutique implementing required guidelines. Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays;
  • Assist in the inventory process, including but not limited to stock counting and special projects as needed;
  • Assist in completing prices changes within the Boutique when required;
3. Boutique operations and cash management:
  • Accurately and efficiently complete all sales transactions and maintain proper cash records at the Boutique's register;
  • Master the process of opening and closing of the boutique;
  • Adhere to all Company policies, procedures and practices;
  • Implement discounts and gratuities under supervision of Boutique manager;
  • Comply with all safety regulations and Boutique operational procedures including security;
4. Product knowledge & sales techniques:
  • Maintain an awareness of all product knowledge information;
  • Learns about the creations and the products, transmitting the passion and values of the Maison;
  • Master the Brand's sales techniques as per training received;
  • Attendance to required training;
  • Assist clients with their returns and queries ensuring that brand image is enhanced and clients expectations are met;
5. Presentation & visibility:
  • Maintain boutique tidiness, decoration and visual merchandising in line with the visual merchandising guidelines;
  • Report maintenance issues to the Boutique Manager;
  • Represent the Brand by wearing the appropriate provided uniform;
  • Represent the Brand instore and at local events under the direction of Boutique Manager;
6. Client Relationships:
  • Cultivate strong relationships and develop client loyalty;
  • Efficiently develop the client portfolio and share actions with the Boutique Manager;
  • Execute targeted CRM actions;
Job Profile:
  • At least 5 - 8 years of previous experience in luxury retail, services or luxury hospitality environment
  • Ability to work in a fast-paced retail store environment
  • Computer and internet Savvy
  • Excellent interpersonal and communication skills are required to support and manage diverse and regional client base
  • Confidence in handling high-value transactions;
  • Well established VIP customers portfolio;
  • Track record of high levels sales;
  • Strong understanding of Customer Service needs and Customer (internal and external) priorities;
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision;
  • Self-Starter with Team-Player approach;
#Buccellati#Oneofakind#WeCraftTheFuture

Buccellati