IT INfrastructure Operations specialist
- Singapore
- Permanent
- Full-time
- Provide Level 2 on-site technical support and infrastructure project management
- Monitor and improve IT operations management processes
- Align infrastructure operations with digital transformation goals
- Lead and coordinate with Headquarters for troubleshooting efforts for complex technical problems
- Monitor, assess, and motivate team members’ performance.
- Lead the development of discipline-specific talent and build team succession plans.
- Foster an environment of continuous learning and skill advancement.
- Participate in discussions on digital strategy and follow through on strategic digital initiatives.
- Align infrastructure operations with business and digital transformation goals.
- Promote resource conservation and ensure the health and safety of personnel under your supervision.
- Enforce safety regulations, compliance procedures, and correct usage of personal protective equipment.
- Strictly adhere to confidentiality agreements and company-wide information security policies to
- Design, implement, and optimize workflows and operational standards.
- Formulate, promote, monitor, and improve IT operations management processes.
- Provide guidance in problem analysis and resolution, supporting staff with issue troubleshooting.
- Manage internal and external communication channels, ensuring responsive service delivery.
- Handle employee relations, conflict resolution, and negotiations effectively.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 3 years of experience in team management.
- Proficient in core business processes of IT projects and operations, including budgeting and vendor
- Familiar with IT management frameworks such as ITIL, ISO20000, and ISO27000.
- Solid understanding of infrastructure operations and demand analysis.
- Hands-on infrastructure experience.
- Experience in workflow and process optimization related to IT operations.
- Strong interpersonal skills in communication, negotiation, and conflict resolution.
- Knowledge of infrastructure project implementation and management.
- Experience in multinational companies.