TikTok Shop - Global Moderation SOP Enablement Program Manager
- Singapore
- Permanent
- Full-time
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.About the Team
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SMT is looking for a Global SOP Program Manager role to focus on service operational process readiness and improvements.Roles & Responsibilities
- Conduct proactive analysis of strategies to improve e-commerce's moderation delivery without impacting customer satisfaction.
- Analyze existing internal processes and products, identify improvement paths and work with XFN stakeholders to iterate on them.
- Develop and own global moderation standards, ensure they are aligned with business and followed by regional stakeholders.
- Create top-quality global moderation materials, ensure they are applied in a correct manner and monitor them to find improvement opportunities.
- Work closely with quality and training teams to identify struggling areas that should be addressed through learning solutions.Qualifications:Minimum Qualifications:
- Bachelor's degree or above.
- 3+ years of demonstrated experience in e-commerce policy enforcement or public policy.
- Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.Preferred Qualifications:
- Experience in e-commerce governance and social media background.
- Familiarity with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.