KEY DUTIES AND RESPONSIBILITIES:Customer Service & Shipment Coordination - Handle inbound calls and respond promptly to customer inquiries
- Provide timely updates on freight schedules, delays, and service disruptions
- Prepare airfreight quotations and ensure rate approvals before shipment departure
- Track shipments in transit and escalate issues as needed
- Maintain accurate records in internal systems and ensure documentation closure
Operational Execution - Apply IATA cargo regulations and commodity classifications to ensure compliant handling
- Coordinate export shipments with internal teams and overseas agents
- Review and verify AWBs, HAWBs, and shipping documents; resolve discrepancies proactively
- Schedule flights in collaboration with procurement and ensure timely billing
- Manage special cargo arrangements including oversized, sensitive, or time-critical shipments
For Supervisor position:Team Support & Supervision - Act as first point of contact for escalations and technical guidance
- Support team members in shipment execution and performance objectives
- Conduct briefings and communicate departmental updates effectively
- Mentor junior staff and coordinate skill development with HR
Compliance & Continuous Improvement - Conduct monthly audits to ensure adherence to SOPs and regulatory standards
- Investigate service failures and generate corrective/preventive action reports
- Resolve billing issues and vendor disputes
- Liaise with internal and external auditors on compliance matters
- Propose and implement process improvements to enhance service quality
RGF Professional Recruitment
