Assistant Boutique Manager
- Singapore
- Permanent
- Full-time
- Participate in the boutique management and achievement of commercial KPIs
- Act as the floor in-charge in the absence of the Boutique Manager, train the boutique team to follow and implement boutique standard operation procedure
- Be responsible for stock and cashier through staff management, ensuring the integrity of stock, monitoring the inventory and boutique cash flow
- Responsible for the appearance and maintenance of the boutique
- Ensure compliance with all policies and procedures through regular store management and staff meetings etc.
- Implement daily, weekly and monthly reporting
- Ensure sales growth, maximize the sales of the boutique and contribute to the sales targets
- Support the boutique team in providing client service in accordance to Maison standard, identify customer needs and demonstrate solid product knowledge so as to cultivate strong client relationships
- Coordination of after-sales activities
- Respecting discount policy
- Handle customer's enquiries and complaints
- Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned
- Hire, lead and act as advisor to boutique team regarding projects, tasks and operations
- Motivate the boutique team around the strategy and vision of the Maison
- Fosters a cooperative and harmonious working climate to maximize employees morale and productivity
- Act as a coach and assist the colleagues in operations, sales and training
- 8-10 years of previous working experience in luxury retail industry preferably in luxury jewelry/watchmaking sector, with 2+ years in supervisory role
- Qualification/training in watches & jewelry, knowledge of diamond grading and design
- Qualification in Gemology is a plus
- Excellent interpersonal and communication skills to manage and support diverse and regional client base
- Strong understanding in customer service needs and internal/external customer priorities
- Strong attention to details with the ability to handle multiple tasks simultaneously
- Computer and internet savvy with the experience in using Microsoft Office