Global Head of RazerStore Operations
Razer
- Singapore
- Permanent
- Full-time
- Identifies, leads, and overseas execution of all operations process and system activities.
- Develop and implement operational strategies and standard operational procedure (SOPs) to enhance efficiency, maximize profit, and ensure compliance with regulations.
- Review metrics and reporting for all stores and ensure corrective action to remedy issues and deficiencies.
- Create Audit procedures, enforce proper tracking & reporting activity.
- Standardize operation policies and SOP globally.
- Ensure company retail software systems are properly used and evaluate new tools.
- Collaborate with logistic, order management and finance teams to streamline processes and improve internal SOPs about inventory receiving, transfers, returns and RMA.
- Monitor inventory levels and implement effective inventory control measures.
- Implement end-to-end inventory tracking systems to ensure inventory accuracy.
- Reinforce store BOH management procedures to facilitate inventory control.
- Conduct regular stock audit, cycle counts, and reconciliations to maintain inventory records.
- Collaborate with store managers and sales merchandising teams to address inventory-related challenges.
- Partner with regional retail teams to improve inventory management metrics by strengthening control procedures.
- Support the logistic, merchandising and order management teams as needed.
- Ensuring our stores are clean, organized and well maintained by developing tools to ensure the best FOH management.
- Partner with sales and retail teams to set specific standards of performance for each team.
- Monitor performance related to staffing and scheduling and identify areas of improvement.
- With the support of the sales team, develop training programs to continuously empower our store employees on compliance standards and customer service best practices.
- Foster teamwork, collaboration, and strong work ethics among the store employees, encouraging a customer-centric approach.
- Work with key cross-functional business partners within marketing, sales, and human resources to ensure retail needs are being supported and are meeting the brand standards.
- Review internal processes to ensure robust cash handling procedures.
- Ensure accurate cash resister reconciliation and collaborate with Finance team to maintain store financial records.
- Collaborate with finance and accounting teams to prepare store financials reports and budgets.
- Partner with IT teams to oversee the implementation and optimization of technologies systems to enhance operational efficiency.
- Manage vendor relationships to ensure business continuity and maximize efficiency.
- Ensure RazerStore maintains a safe and secure environment for store employees and customers globally. Partner with the local HR and legal teams to implement regional policies and protocols.
- Stay updated with local regulations, ensuring full compliance with all applicable laws and regulations.
- Implement risk management strategies.
- Partner with local retail teams to conduct regular compliance audits and inspections to identify any areas of non-compliance promptly.
- Ensure the audits are performed regularly at each store and that each store manager is accountable for the results.
- Serve as primary point of contact for legal and compliance professionals.
- Bachelor’s degree in business, Finance, Operations management, or related field. Master’s degree is a plus.
- At least 8 years of relevant experience in this field
- Proven expertise in retail operations management and project planning
- Extremely detail oriented and organized with the ability to manage and prioritize multiple tasks
- Excellent personal and communication skills
- Strong analytical and problem-solving skills, with proficiency in data analysis tools
- Managerial experienced in flagship store or multiple stores or countries operations are required
- Experience building retail operating standards and scaling processes to meet the needs of the brand
- Ability to travel across our regional markets on a regular basis to support the needs of a growing retail organization